REFUND AND RETURNS POLICY

 

Overview

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else. For other products, returns are accepted within thirty (30) calendar days if you have a proof of purchase.

The 30 calendar days period starts from the date the customer receives the product.

You can:

a) return the product back to the store and in this case you are charged with the transport costs
b) choose to return to our showroom with your physical presence without any shipping charges.

In both cases you will need to submit the receipt. In every case, the products should be returned in a perfect condition, without damage, scratches, and with their original tags.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

Shipping Charges

If there is a mistake on our part in sending your order, the shipping and return costs are solely on our store. However, if you do not want to keep the product you ordered for your own reasons you will be charged by the return costs. The return costs are 15€.

We have 30 calendar days to process your return and send you the money back. This period is counted starting from the day all the products return to our warehouse. We will contact with you the soonest in order to confirm the return process and money return.

Important Note

We do not refund for items that are on sale and/or items that you bought during our sale period.

For any clarifications please contact us at e-shop by email : info@burninnlootin.gr, or by phone +30 2310252302

Our showroom address where your should send the return is:

Burninnlootin

Tsimiski 10
54624 , Thessaloniki,
Greece

WARNING: Returns of products purchased from our physical stores will not be accepted and will be returned to the customer at his own expenses. Whether you return the product to the distribution centre or you return it to our showroom, the reverse payment will be done the same way that the purchase was paid (bank deposit, card, PayPal). The only exception is for payments with cash on delivery, for which the reverse payment will be done with bank deposit.